SilentChat
NEWVisual workflow builder + AI Copilot→

Support, made
intelligent.

Live chat, AI chatbot, knowledge base, and tickets — one platform. GDPR-compliant, hosted in Germany, widget installed in 5 minutes.

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✓ No credit card✓ Free Pro trial✓ Free plan afterwards

🇩🇪 Hosting & AI in Germany · chat data CLOUD-Act-free · DPA & security

< 5 min
Widget installed
under 70 KB
Widget bundle gzip
3
Subprocessors, all in Germany
your-website.com
Silas
Your AI assistant
−
AI
Hi! 👋 Ask me anything about SilentChat — or pick a question:
AI Assistant
Powered by SilentChat🇩🇪 Hosted in Germany
Privacy by design
GDPR-compliantEU hostingEncryptedNo US providers for chat dataMade in Germany

AI-FIRST PLATFORM

The AI answers.
Your team closes.

AI from German data centres (IONOS) with RAG over your knowledge base — and a copilot that drafts the next sentence for every agent. Auto-handoff the moment the AI is unsure.

CHATBOT · 24/7

Answers like your best teammate

RAG over your KB + web crawler. Activation modes: always / agent fallback / outside business hours / by plan. Auto-handoff on low confidence.

# Visitor
Do you have a webhook for resolved tickets?
# AI chatbot
Yes — a workflow triggered by ticket.resolved sends a webhook to your URL. Workflows are available from Growth.
COPILOT · IN THE DASHBOARD

Writes alongside your agent

Suggestions, Improve, Summarize, Sentiment — directly in the conversation editor. Plan-gated via ai_copilot_enabled.

L
I'll send it over in a moment…

COPILOT SUGGESTS

"Here's the sandbox link: app.silentchat.de/sandbox/abc — let me know once you've embedded the widget and I'll switch the AI live."

IONOS
AI processing in Germany (default)
10
languages in the chat widget
< 70 KB
widget size (gzip)
21
ready-made workflow templates

WORKFLOW BUILDER

Routing.
Escalation.
By drag & drop.

21 ready-made templates for the most common support flows — from out-of-hours routing to SLA escalation. Build your own in an n8n-style node graph.

  • ↳Auto-routing by business hours
  • ↳SLA escalation to manager
  • ↳VIP customers to senior agent
  • ↳AI handoff on low confidence
  • ↳Re-open on customer reply
  • ↳Bulk ticket tagging by keyword
Template library →
Trigger
conversation.created
AI reply
confidence > 0.8?
Auto-resolve
ticket.resolve
Assign to agent
round-robin
SLA trigger
response > 15min
Escalation
manager.notify

PLATFORM · 74 FEATURES

One platform.
Everything in.

We've been building quietly for two years. Here are the highlights — grouped by what you actually want to get done.

💬

Conversation

Real-time live chat
WebSocket, typing indicators, read receipts, reactions.
Ticket system
Status, priority, SLA, custom fields, attachments, bulk actions.
Email channel
Inbound mails become conversations, outbound replies land as a reply.
Chat widget
Under 70 KB gzip, embeddable, 10 languages, dark mode, file upload, surveys.
A/B tests for widget variants
Run two greetings side by side, Wilson 95% confidence, winner suggestion once the stats hold up.
✦

AI & Automation

AI chatbot (IONOS, EU-hosted)
RAG over KB. Activation modes. Auto-handoff on low confidence.
AI Copilot
Suggestions, Improve, Summarize, Sentiment in the agent dashboard.
Visual workflow builder
n8n-style node graph with 21 ready-made templates.
SLA policies
Configurable SLAs with escalation and tracking.
Auto-translation
Visitor writes French, agent reads English — the original stays accessible anytime. Pro plan.
Calendar booking in chat
Bot detects a booking intent → sends a Calendly/cal.com card directly in chat. No more 'what day works for you?' loop.
◫

Knowledge & self-service

Knowledge Base
Articles, categories, bulk edit, vector search via embeddings.
Web crawler
Automatically index verified domains — KB scope per widget.
Customer Portal
Self-service per tenant. Magic link, read KB, create tickets.
Surveys & CSAT
Question builder, post-resolution surveys, stats included.
Auto-update KB
The crawler re-indexes your site automatically — new articles flow into the KB, the bot always knows the latest.
⌗

Team & routing

Departments & routing
Round-robin, least-busy, manual. Department-specific.
Custom roles & permissions
Resource × action, dynamic at runtime. Lite seats.
Authentication
JWT + refresh, 2FA (TOTP), Google OAuth, SAML 2.0 SSO.
Visitor management
Live-visitors dashboard, engagement score, GDPR modes.
Guided quick start
Three steps from sign-up to your first bot reply — website crawl, widget snippet, test chat.
Smart routing by intent
AI classifies the first visitor message into a topic and routes to agents with matching tags — language-aware.
Conversion funnel dashboard
Pageviews → chat opens → visitor messages → leads. Drop-off per stage + trend vs. previous period.
Visitor cohort insights
Break the funnel down by UTM source, referrer domain or device. 'Google Ads convert 12× better than organic' — budget decisions backed by data.
See all 74 features →

OUR PROMISE

What you can count on from us.

Your data stays in Germany

Hosting and AI in Germany, DPA included, chat data never goes to a US service. GDPR is the default here — not an add-on.

Servers & AI in Germany

Your bot answers in 15 minutes

Embed the widget (under 5 minutes), feed the bot your knowledge base, done. No onboarding call required — unless you want one.

< 15 min with knowledge base

No vendor lock-in

Export your data anytime. On monthly billing, cancel at the end of the month — fair pricing, no hidden tiers.

Cancel at month-end

ROI CALCULATOR

What does that mean in real hours?

Calculate with your own assumptions. How many requests the AI resolves depends on your content — we don't promise a rate.

Chats / month2,000
Agent hourly rate€35/h
Share resolved by AI (your assumption)15%

For comparison: 14% of all service issues are fully resolved in self-service. Gartner, 2024

ESTIMATED SAVINGS / MONTH

€4,865

≈ 139 hours of agent time

AI-resolved
300
With Copilot
1,700

Estimate from your inputs: 8 minutes per chat without AI, 4.5 minutes with Copilot. Not a SilentChat measurement.

PRIVACY · MADE IN GERMANY

GDPR isn't optional.
For us it's the default.

Servers in Germany, DPA on every plan, full data export, auto-anonymization. Chat data never leaves for third countries, no cookie-banner theater.

  • ✓ DPA included
  • ✓ SAML SSO
  • ✓ Audit log
  • ✓ Data export
  • ✓ Auto-retention
  • ✓ Security docs

HOSTING

Germany

Hetzner · Falkenstein

DPA

Included

In every plan

ANONYMIZATION

Auto

Configurable

SUBPROCESSORS

3

For chat data, all in Germany

DATA EXPORT

Self-service

Per visitor

TENANT ISOLATION

Defense-in-depth

Repo layer

INTEGRATIONS

Plays nicely with what you use.

Outgoing webhooks per event, native Slack, sign-in via Google or SAML. The REST API covers everything else.

S
Slack
W
Webhooks
R
REST API
S
SAML SSO
G
Google Login
E
E-Mail

PRICING

Fair pricing. No surprises.

All plans with DPA, GDPR compliance, and hosting in Germany — at no extra cost.

Free
For trying it out — forever, no card
Free
Start for free

Free forever · no credit card

  • ✓Chat widget for one website
  • ✓50 conversations per month
  • ✓1 agent · 1 widget · 1 domain
  • ✓Automatic replies from your own rules
  • ✓No AI chatbot, tickets or knowledge base
  • ✓Shows a SilentChat badge in the widget
Starter
When requests should arrive in one place
€19-25%
€14.25/ month
Choose Starter

7-day trial, no credit card · cancel monthly

  • ✓Tickets & email — no request gets lost
  • ✓AI chatbot answers 50 conversations per month on its own
  • ✓300 conversations per month
  • ✓3 agents
  • ✓Team chat: direct messages and groups for your team
  • ✓Knowledge base with 25 articles
  • ✓Smart triggers: the widget approaches visitors on its own
  • ✓Visitor feedback
  • ✓25 MB storage · 1 widget, 1 domain
  • ✓Email support
Growth
When the bot should take over part of the work
€49-25%
€36.75/ month
Start free trial

7-day trial, no credit card · cancel monthly

  • ✓AI chatbot answers 300 conversations per month on its own
  • ✓Web crawler turns your website into a knowledge base — re-read every 30 days
  • ✓1,000 conversations per month
  • ✓5 agents · 3 widgets · 3 domains
  • ✓Departments & routing, workflows, surveys
  • ✓Custom fields for contacts and conversations
  • ✓50 MB storage · API access
  • ✓Email support
Popular
Professional
When chat is your main channel
€129-25%
€96.75/ month
Start free trial

7-day trial, no credit card · cancel monthly

  • ✓Everything in Growth — plus Copilot, voice messages and your own branding
  • ✓AI Copilot: 2,000 reply suggestions for your team
  • ✓AI chatbot answers 1,000 conversations per month
  • ✓No SilentChat badge, your own domain
  • ✓Voice messages: 1,000 minutes per month
  • ✓Web crawler: 500 pages, re-read weekly
  • ✓15 agents · unlimited widgets · 10,000 conversations
  • ✓Slack, custom roles, 200 MB storage
  • ✓Priority support
EnterpriseOn request
When sign-in, operations and contracts have a say
from
€349/ month
Contact sales

Cancel monthly · individual quote

Everything in Professional — without volume limits — and beyond that:
Unlimited agents, widgets, domains and conversations
included
SAML single sign-on
included
AI chatbot: 3,000 conversations · Copilot: 5,000 suggestions
included
Web crawler: 5,000 pages, re-read daily
included
Voice messages: 5,000 minutes per month
included
Dedicated SLA and security documentation
included
Onboarding workshop and a dedicated contact
included
Annually
€279.17 / month

All prices in euros, excluding VAT. The service is offered to businesses only (entrepreneurs within the meaning of § 14 German Civil Code) — SilentChat is not a consumer offering.

Full pricing overview →

FAQ

The most common questions.

Anything not answered here usually gets a reply from our team within an hour.

Open Help Center →

All customer data lives in a data center in Germany (Hetzner, Falkenstein). The AI runs in Germany too: IONOS computes chat replies and embeddings in German data centers. All subprocessors are listed in the DPA. Encrypted backups are stored with STRATO AG in Germany.

READY?

Live in five minutes.
No credit card.

Create your account, copy the widget snippet, answer your first conversation. That simple.

Start my free trial Book a demo

One snippet. That is all.

index.html
<script
  src="https://cdn.silentchat.de/silentchat.min.js"
  data-widget-key="YOUR_KEY"
  data-api-url="https://api.silentchat.de"
  data-ws-url="wss://ws.silentchat.de"
  async
></script>

Paste into your '<head>' — done.