E-commerce
Order status, no human
Bot pulls tracking data via webhook, replies in seconds. Escalates to support immediately on a complaint.
FEATURES · 74 FUNCTIONS, 8 CATEGORIES
One platform.
Everything support needs.
From live chat to AI bot with RAG, workflow engine, knowledge base, and GDPR self-service. Here's what's inside.
74
Features live
~540
API endpoints
70 KB
Widget gzip
8
Categories
app.silentchat.de
Inbox
AI onA
Anna K.AI-resolved · 4s
Where do I find my invoice?
SilentBot✦ automatic
Here is your invoice #1042 …
M
Max T.Copilot suggestion
Upgrade to Professional?
Copilot suggests a reply
WHAT YOU GET
Every feature on its own — and where it helps.
Not a feature checklist, but a support team's working day. Each item says which plan it starts in — and that comes from the plan limits we actually ship, not from this text.
AI ANSWERS
The bot answers what it can answer.
It draws its answers from your knowledge base — not from the open web and not from thin air. When it finds nothing solid, it says so and fetches a human instead of guessing.
- ✓Answers around the clock, including when nobody is in
- ✓Hands over to an agent as soon as it goes beyond looking things up
- ✓Every AI answer is marked as one in the transcript — required by the EU AI Act, Art. 50
KNOWLEDGE BASE
Where the bot learns what applies at your company.
You write articles, or you let it read your website. Both end up in the same place, and that is what the bot answers from — the same texts also serve as your public help portal.
- ✓One source for the bot and the help portal, no duplicate upkeep
- ✓The crawler reads your pages and keeps them current on its own
- ✓Your team sees which article each bot answer came from
AI COPILOT
Help for the team, not just for the visitor.
The copilot drafts a reply, summarises long threads and reads the mood. The draft appears above the input field — the agent decides whether it goes out as is, gets adjusted or is dismissed.
- ✓Draft reply built from the thread and the knowledge base
- ✓A summary before anyone picks up someone else's conversation
- ✓Rewrite help: your draft, polished
VOICE MESSAGES
Whoever prefers to talk, talks.
Visitors record a message, the team hears it in the inbox and reads the transcript alongside. Speech recognition runs in our own container — the recording never leaves the server.
- ✓Recording in the widget, player and transcript in the inbox
- ✓Nothing is handed to a third-party speech service
- ✓Agents can reply the same way — dictated instead of typed
OFFLINE MESSAGES
What happens when nobody is there.
Outside your hours the widget shows a form instead of an empty chat. The message lands in its own inbox and is emailed to the recipients you configured.
- ✓A separate inbox with a counter, so nothing is left lying around
- ✓Email to the recipients you set per widget
- ✓Or let the AI take over instead of putting people off
WORKFLOWS
Rules you can see instead of guess.
One trigger, conditions, actions — drawn on a canvas, not nested in a list. You can run a flow against a test conversation before it ever meets a real visitor.
- ✓Branches with visible paths instead of nested if-blocks
- ✓Templates for the common cases, adjustable at every node
- ✓Test run without going live — with a log of which node fired
INBOX
One place for everything that arrives.
Chats, offline messages and tickets in one list, sorted by what has waited longest. Whoever picks up a conversation sees what was said before — including what the AI said.
- ✓Assign, hand over, merge, close
- ✓Internal notes the visitor never sees
- ✓Canned responses for what repeats every day
ANALYTICS
Numbers a decision can rest on.
How many conversations, how quickly answered, how satisfied — and how much of it the AI handled alone. Not for its own sake, but so you can see where an article is missing.
- ✓Response time, satisfaction and trend across week, month, quarter
- ✓Performance per agent, not just a grand total
- ✓Knowledge gaps: questions the bot found nothing for
INSTALLATION
One line on your site.
A script tag, done. Four appearances to choose from — floating, as a sidebar, opened by a button, or embedded straight into the page. The widget speaks ten languages and picks the visitor's on its own.
- ✓Under 70 KB gzip — it will not slow your page down
- ✓Ten languages, eight of them loaded only when needed
- ✓Colours, position and wording without a line of code
And the rest
Twelve more features that belong to the everyday work but don't need a stage of their own.
Tickets & email
A chat becomes a ticket when the answer takes longer. Incoming email lands in the same inbox.
Included from StarterLearn more →Surveys & satisfaction
One short question after the conversation. The answers show up in analytics, not in a spreadsheet next door.
Included from GrowthLearn more →Departments & routing
Sales, technical, billing — conversations go to the group responsible, sorted by topic if you want.
Included from GrowthLearn more →Team chat
Your team writes to each other directly or in groups — with files, @mentions and the customer conversation as context. Direct messages are visible only to their recipients.
Included from StarterLearn more →Web crawler
Reads your website and keeps the knowledge base current on its own. How often depends on the plan.
Included from GrowthLearn more →Without our name
The widget carries your brand instead of ours. The SilentChat notice disappears.
Included from ProfessionalLearn more →Your own domain
Chat and help portal run under your address, not ours.
Included from ProfessionalLearn more →Custom roles
Cut permissions finely instead of choosing between full access and none.
Included from ProfessionalLearn more →SAML sign-in
Your people sign in with the account they already have. No second password.
Enterprise onlyLearn more →Slack
New conversations land as a thread in the channel your team already sits in. Reply in the thread, and you reply in the chat.
Included from ProfessionalLearn more →Audit log
Who changed what, and when. Retention grows with the plan.
Included from StarterLearn more →API & webhooks
More than 400 endpoints for your account and signed webhooks. Included in every plan; the call quota grows with the plan.
Included in every planLearn more →Rule-based bot
Fixed question-and-answer rules, no AI involved. For the questions that never change that is enough — and it costs no quota.
Included in every planLearn more →Triggers
The widget speaks first: after a while on the page, on a specific page, past a scroll depth or on a return visit.
Included from StarterLearn more →Feedback & roadmap
A portal of its own where your customers submit and vote on ideas. What you build moves onto the roadmap and into the changelog.
Included from StarterLearn more →Custom fields
Extra details about visitors — text, number, choice or yes/no, named the way you name them. Set via the API.
Included from GrowthLearn more →Custom visitor data
Your site hands the widget what it already knows about the visitor — customer number, plan, basket value.
Included from ProfessionalLearn more →Emoji reactions
A quick sign instead of a reply. Takes the pace out of conversations that would otherwise end in “Thanks!”
Included in every planLearn more →Accessible chat
Visitors enlarge the text themselves — four steps up to 145 %, across the whole window: messages, input field, help articles. Anyone who needs more room drags the window bigger. You enable both per widget; the setting stays in the visitor’s browser.
Included in every planLearn more →Handover with a reason
When the bot hands over to a person, the conversation says why: a matched keyword, too little confidence in its own answer, an exhausted quota, one of your own rules. Your team sees it, the visitor does not.
Included in every planLearn more →Guided links
The AI points to the right page — pricing, a guide, a form. You curate the catalogue; anything outside it is stripped before the answer is sent. An invented address never reaches anyone.
Included in every planLearn more →Ten languages
The widget detects the visitor’s language and answers in it — ten languages out of the box. Your own wording is carried into the other nine by the AI at the press of a button; nothing goes live before you have seen and saved it.
Included in every planLearn more →A face for your chat
You choose the assistant’s name, picture and greeting. Instead of “Chat with support”, visitors see who they are talking to — with a round frame or without, whichever suits your artwork.
Included in every planLearn more →Files in the chat
Visitors and agents attach files — a screenshot, an invoice, a receipt. You decide per widget whether visitors may send files; common image, PDF and Office formats are allowed.
Included from StarterLearn more →Guided setup
A workshop in which we go through widget, knowledge base and rules together — until the first real conversation is running.
Enterprise onlyLearn more →Desktop app for Windows
Inbox, tickets and team chat as a program of their own, with Windows notifications and automatic updates. Installs without admin rights.
Included in every planLearn more →USE CASES
Built for four classic setups.
SaaS
Onboarding companion
Greeting bubble on the pricing page, contextual KB articles, live chat for conversion.
Agency
Multi-tenant setup
One account, any number of widgets — origin allowlist, KB scope, custom branding per client.
Enterprise
SAML + audit log
SSO via Active Directory, full event history, custom roles for compliant visibility.
FOR DEVELOPERS
~540 endpoints.
One REST API.
Anything you can do in the dashboard, you can do via the API. Webhooks for every event. Idempotent Stripe webhooks in billing.
- REST-API
- Webhooks
- OAuth
- API-Keys per Tenant
- Rate-Limiting
- OpenAPI-Spec
$ curl -X POST https://api.silentchat.de/v1/conversations \
-H "Authorization: Bearer $TOKEN" \
-d '{"visitor_id":"v_42","message":"Hi"}'
# Response · 201 Created
{
"id": "conv_8f3a2",
"tenant_id": "t_nordlicht",
"status": "open",
"ai_handling": true
}
INTEGRATIONS
Plays nicely with what you use.
Outgoing webhooks per event, native Slack, sign-in via Google or SAML. The REST API covers everything else.
S
Slack
W
Webhooks
R
REST API
S
SAML SSO
G
Google Login
E
E-Mail
READY?
Live in five minutes.
No credit card.
Create your account, copy the widget snippet, answer your first conversation. That simple.
index.html
<script
src="https://cdn.silentchat.de/silentchat.min.js"
data-widget-key="YOUR_KEY"
data-api-url="https://api.silentchat.de"
data-ws-url="wss://ws.silentchat.de"
async
></script>