CHANGELOG · WEEKLY RELEASES

What's changing.

A release every other Thursday. Major versions get at least 4 weeks notice, breaking changes at least 12. Full-text search ships with V19.

June 3, 2026

v2026.20

Major

Annual billing, demo booking & security hardening

New

·Annual billing available — 20% cheaper than monthly, toggle on the pricing page
·Book a demo online — new booking flow on /demo (self-hosted, GDPR-compliant)
·Widget overview now surfaces configuration warnings (e.g. missing offline recipients)
·Clicking a visitor opens the running conversation instead of starting a new one

Fix

·Security hardening: SSRF protection for Slack/Teams/webhook channels, additional rate limits, stricter tenant isolation, patched dependency vulnerabilities
·Correct annual price calculation in the pricing overview
·Active widget config tab persists across reloads; warning when offline email recipients are missing
·Privacy policy & subprocessor list updated (Strato, IONOS, Anthropic/OpenAI, Stripe)

May 21, 2026

v2026.19

Major

Auto-translation, smarter routing & conversion analytics

New

·Real-time auto-translation — visitor and agent each chat in their own language while the system translates live in both directions
·Bot personality templates — preset tones for the AI bot, selectable in one click
·The AI bot can book meetings right inside the chat (bot booking)
·Smart routing by intent & language — conversations land with the right team automatically
·Bootstrap the knowledge base by crawling a URL, including automatic refresh
·A/B tests for widget variants plus conversion-funnel and visitor-cohort analytics in the dashboard

Fix

·Dashboard polish: color presets, multi-select ticket filters, improved chat UX, and the widget side panel
·Quick-start wizard with auto-login right after sign-up
·Fixed OAuth and translation issues found in live testing; Help Center full-text search

May 4, 2026

v2026.18

Major

14-day trial replaces the free plan

New

·Self-service registration now starts a 14-day Pro trial automatically — no credit card required
·Dashboard trial banner shows remaining days plus a one-click upgrade
·Pricing CTAs reframed across the site to "try 14 days free"
·Auto-conversion on successful Stripe checkout — no manual step left

Fix

·Strict 1:1 mapping between conversation and ticket is now enforced
·Chat-created tickets show up in the conversation sidebar again
·Contact-edit modal in the chat slide-in is fully translated

Breaking

·Free plan retired — tenants without an active subscription after the trial land on the reactivate page

April 29, 2026

v2026.17

Minor

Portal toggles & storage limits

New

·Knowledge Base now renders inline on the portal landing — no more redirect
·Portal KB and tickets sections can be toggled per tenant individually
·KB article detail page with pagination and per-article visibility toggle

Fix

·Storage usage shows sub-MB uploads correctly — no more "0 MB"
·Cleanup grace window protects just-closed conversations from accidental purge

April 28, 2026

v2026.16

Minor

Visual trigger builder

New

·New graph editor in the dashboard — build triggers by drag and drop instead of editing lists
·Widget and backend share the same graph model (dual-path engine)
·Trigger templates ported to the graph shape, ready to use

Fix

·Standard-mode widget had lost file upload and reaction wiring — re-attached

April 20, 2026

v2026.15

Patch

Widget polish & mixed content

Fix

·Mixed-content errors fixed — upload/download URLs are now signed against the public host
·Consent banner moved to the bottom so trigger messages stay visible
·CORS preflight allows X-Widget-Key again
·Removed the noisy "just now" stamps on system messages

April 10, 2026

v2026.14

Minor

Bulk actions & SMTP killswitch

New

·Bulk soft-delete for tickets from the list view — retention purge picks them up automatically
·SMTP test refuses loudly when the mail killswitch is active
·Logs surface the actual send step that failed, not just the wrapper error

March 20, 2026

v2026.13

Major

Soft-launch gates & copilot plan

New

·Copilot is now gated by a tenant plan flag — only enabled tenants see it
·Soft-launch gates: registration cap and waitlist for a controlled rollout
·ICU tag escapes handled safely across all i18n strings — no more render crashes
·Canned responses load without races, copilot status returns 200 instead of 403