SilentChat

CHANGELOG · WEEKLY RELEASES

What's changing.

A release every other Thursday. Major versions get at least 4 weeks notice, breaking changes at least 12. Full-text search ships with V19.

June 3, 2026
v2026.20
Major

Annual billing, demo booking & security hardening

New
  • ·Annual billing available — 20% cheaper than monthly, toggle on the pricing page
  • ·Book a demo online — new booking flow on /demo (self-hosted, GDPR-compliant)
  • ·Widget overview now surfaces configuration warnings (e.g. missing offline recipients)
  • ·Clicking a visitor opens the running conversation instead of starting a new one
Fix
  • ·Security hardening: SSRF protection for Slack/Teams/webhook channels, additional rate limits, stricter tenant isolation, patched dependency vulnerabilities
  • ·Correct annual price calculation in the pricing overview
  • ·Active widget config tab persists across reloads; warning when offline email recipients are missing
  • ·Privacy policy & subprocessor list updated (Strato, IONOS, Anthropic/OpenAI, Stripe)
May 21, 2026
v2026.19
Major

Auto-translation, smarter routing & conversion analytics

New
  • ·Real-time auto-translation — visitor and agent each chat in their own language while the system translates live in both directions
  • ·Bot personality templates — preset tones for the AI bot, selectable in one click
  • ·The AI bot can book meetings right inside the chat (bot booking)
  • ·Smart routing by intent & language — conversations land with the right team automatically
  • ·Bootstrap the knowledge base by crawling a URL, including automatic refresh
  • ·A/B tests for widget variants plus conversion-funnel and visitor-cohort analytics in the dashboard
Fix
  • ·Dashboard polish: color presets, multi-select ticket filters, improved chat UX, and the widget side panel
  • ·Quick-start wizard with auto-login right after sign-up
  • ·Fixed OAuth and translation issues found in live testing; Help Center full-text search
May 4, 2026
v2026.18
Major

14-day trial replaces the free plan

New
  • ·Self-service registration now starts a 14-day Pro trial automatically — no credit card required
  • ·Dashboard trial banner shows remaining days plus a one-click upgrade
  • ·Pricing CTAs reframed across the site to "try 14 days free"
  • ·Auto-conversion on successful Stripe checkout — no manual step left
Fix
  • ·Strict 1:1 mapping between conversation and ticket is now enforced
  • ·Chat-created tickets show up in the conversation sidebar again
  • ·Contact-edit modal in the chat slide-in is fully translated
Breaking
  • ·Free plan retired — tenants without an active subscription after the trial land on the reactivate page
April 29, 2026
v2026.17
Minor

Portal toggles & storage limits

New
  • ·Knowledge Base now renders inline on the portal landing — no more redirect
  • ·Portal KB and tickets sections can be toggled per tenant individually
  • ·KB article detail page with pagination and per-article visibility toggle
Fix
  • ·Storage usage shows sub-MB uploads correctly — no more "0 MB"
  • ·Cleanup grace window protects just-closed conversations from accidental purge
April 28, 2026
v2026.16
Minor

Visual trigger builder

New
  • ·New graph editor in the dashboard — build triggers by drag and drop instead of editing lists
  • ·Widget and backend share the same graph model (dual-path engine)
  • ·Trigger templates ported to the graph shape, ready to use
Fix
  • ·Standard-mode widget had lost file upload and reaction wiring — re-attached
April 20, 2026
v2026.15
Patch

Widget polish & mixed content

Fix
  • ·Mixed-content errors fixed — upload/download URLs are now signed against the public host
  • ·Consent banner moved to the bottom so trigger messages stay visible
  • ·CORS preflight allows X-Widget-Key again
  • ·Removed the noisy "just now" stamps on system messages
April 10, 2026
v2026.14
Minor

Bulk actions & SMTP killswitch

New
  • ·Bulk soft-delete for tickets from the list view — retention purge picks them up automatically
  • ·SMTP test refuses loudly when the mail killswitch is active
  • ·Logs surface the actual send step that failed, not just the wrapper error
March 20, 2026
v2026.13
Major

Soft-launch gates & copilot plan

New
  • ·Copilot is now gated by a tenant plan flag — only enabled tenants see it
  • ·Soft-launch gates: registration cap and waitlist for a controlled rollout
  • ·ICU tag escapes handled safely across all i18n strings — no more render crashes
  • ·Canned responses load without races, copilot status returns 200 instead of 403
Changelog — What's changing | SilentChat