Automation you can see instead of guessing

Who gets which request, when the widget speaks up, what happens after the chat — as a blueprint on a canvas that you test before it meets real visitors.

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Included from Growth

The workflow editor with the flow “Large enquiries to sales”: trigger, condition with yes/no branch, set priority and add tag.

In short

SilentChat automates customer service on three levels: workflows in a visual editor react to conversations and tickets, for example with assignment, priority, email or webhook. Triggers make the chat widget reach out on its own, for example after time on a page. The rule-based bot answers fixed questions without any AI.

HOW IT WORKS

How a workflow runs

An event occurs
A new conversation, a message, a ticket changes status — ten triggers to choose from.
Conditions are checked
Yes/no branches, switches, delays and questions back to the visitor.
Actions run
Assign, set priority, create a ticket, send an email, call a webhook — 25 actions.

Every workflow can be run against a test conversation. The trace shows which node would have fired — before anything goes live.

What it takes off your team's plate

Sorting by hand

Requests mentioning “quote” reach sales with high priority, without anyone forwarding them.

Chasing things up

A ticket goes unanswered? A workflow reminds, escalates or sets a deadline.

The same answers over and over

Opening hours, shipping costs, address: the rule-based bot answers without using up any quota.

What it looks like

The trigger list with the active trigger “Hilfe im Warenkorb”: a greeting after 30 seconds on the basket page. — A trigger: anyone who spends 30 seconds on the basket page gets a greeting with two quick replies.

Workflows

A visual editor with 21 templates for common cases, each adjustable. AI steps summarise conversations, classify them or suggest a reply.

Included from Growth

Triggers

The widget speaks first: after time on the page, on a specific page, past a scroll depth, after several page views or on a return visit — with a message, an opened window or a greeting.

Included from Starter

Rule-based bot

Fixed rules by keyword, exact wording or pattern, in your order of priority. If you like, a rule hands over straight to a person.

Included in every plan

Data protection and automation

Workflows and triggers run on SilentChat's servers in Germany. AI steps use the same language model as the AI chatbot, on IONOS in Germany.

Webhooks send data only to addresses you enter yourself, and every delivery carries a signature your system can use to verify where it came from.

Frequently asked questions

What's the difference between a workflow and a trigger?

A workflow reacts to events in conversations and tickets and works in the background. A trigger controls the chat widget on your website, for example a greeting after 30 seconds.

Does the rule-based bot need the AI?

No. The rule-based bot uses fixed rules by keyword, exact wording or pattern and uses no AI quota.

Can I test a workflow before it goes live?

Yes. The test run plays the workflow against a test conversation and shows which nodes would have fired, without anything happening.

How large can a workflow be?

Up to 200 nodes. There are 21 templates for common cases, adjustable at every node.

Can a trigger detect when someone is about to leave the page?

A trigger on leaving the page is not currently available. Triggers react to time on page, address, scroll depth, number of page views and return visitors.

Goes well with

AI CHATBOTThe AI chatbot that answers from your own knowledgeLearn more →TICKETINGThe ticketing system attached right to the chatLearn more →INTEGRATIONS & APIOne API for everything you see in the dashboardLearn more →All features at a glance→

Last updated: 23 September 2026

Start with a template

21 workflow templates and 10 trigger templates — adjust, test, switch on.