The AI chatbot that answers from your own knowledge
It handles the questions that come in every day — at night, at weekends, in parallel. What it cannot back up, it passes to your team instead of guessing.
Included from Starter
In short
SilentChat's AI chatbot answers questions from your website visitors around the clock and in their language, based on your knowledge base. When a question isn't covered, it hands the conversation to your team and records why. The language model runs on IONOS in Germany, and every AI reply is labelled.
How the bot works
Visitor asks
In the chat on your website, in their own language.
Bot searches your knowledge
Articles, imported pages and snippets — not the open internet.
Is the question covered?
The bot checks how well the matches fit.
Yes: it answers
Instantly, labelled as an AI reply.
No: your team takes over
With the reason in the conversation. The question lands on the knowledge-gap list.
What it takes off your team's plate
The same questions, over and over
Delivery times, returns, opening hours: whatever is in your knowledge base, the bot answers without anyone typing.
Nights and weekends
Visitors get an answer when they ask — not on the next working day.
Asking around after a handover
When a colleague takes over, they see the full history and the reason for the handover, for example “Knowledge base did not cover the question”.
What it looks like
A name and a face
You choose the assistant's name, picture and greeting. Instead of “Chat with support”, visitors see who they're talking to.
Your team always has the final word
One click on “Take over” and the bot goes quiet in that conversation. The visitor keeps chatting in the same window.
Data protection and the AI chatbot
The application runs on Hetzner in Germany, the language model on IONOS in Germany. Chat content is not sent to any US provider. A data processing agreement is included in every plan and concluded online during setup.
If you wish, SilentChat masks email addresses, phone numbers, IBANs and card numbers in visitor messages before they reach the language model — one switch in the AI settings.
Every AI reply is labelled as such in the chat, as required by the EU AI Act (Art. 50).
Read more in: Sub-processors · Technical and organisational measures · All facts at a glance
Frequently asked questions
It answers based on your knowledge base, not the open internet. If your knowledge doesn't cover a question within your topic, it hands over to your team instead of guessing, and the question shows up as a knowledge gap — so you can see which article is missing.
No. The language model runs on IONOS in Germany, the application on Hetzner in Germany. Chat content is not sent to any US provider.
It depends on the plan: 50, 300, 1,000 or 3,000 AI conversations per month from Starter to Enterprise. Once the quota is used up, your team takes over — the chat stays available.
The EU AI Act requires that visitors can tell when they are talking to an AI. SilentChat labels every AI reply in the chat; you can switch on an additional notice in the widget settings. The dashboard shows when it's missing.
At any time. One click on “Take over” and the bot goes quiet in that conversation. The bot also hands over on its own when a visitor asks for a human or uses a keyword you've defined.
In whatever language the visitor writes in. The chat window itself comes in ten languages out of the box.
Goes well with
Last updated: 23 September 2026
Try the bot with your own questions
Add a few articles or let it read your website — then ask it what your customers ask.