The AI copilot that works alongside your team
Not every question is one the bot can handle alone. For the rest, the copilot drafts a reply for your agent — and the agent decides what goes out.
Included from Professional
In short
SilentChat's AI copilot helps your team in the inbox: it drafts a reply to a visitor's question from the conversation history and the knowledge base, summarises long conversations, polishes drafts and reads the mood. What goes to the visitor is always the agent's decision. The language model runs on IONOS in Germany.
How the copilot works
A new visitor question
The copilot reads along — if you like, before anyone asks it to.
It searches the thread and your knowledge
What has already been said, and what your articles have to offer.
The draft appears above the input field
With the articles it relies on — visible to your team only.
Fits: accept
One click, and the reply goes out.
Almost: adjust
The draft moves into the input field for the agent to finish.
What it takes off your team's plate
Hunting for the right answer
The draft relies on your articles and names them — your team checks instead of searching.
Reading into someone else's conversation
Whoever takes over has it summarised instead of reading the whole history.
Polishing the wording
A draft, polished, with one click — the content stays yours.
Mood at a glance
Positive, neutral or negative: the copilot gauges how a conversation is going, so tricky cases don't slip through.
Bot and copilot share the knowledge
Both answer from the same knowledge base. Whatever you improve there improves both.
Data protection and the AI copilot
The copilot uses the same language model as the AI chatbot: on IONOS in Germany. Conversation content is not sent to any US provider.
With masking switched on in the AI settings, email addresses, phone numbers, IBANs and card numbers in visitor messages don't reach the copilot either.
The copilot sends nothing on its own: every reply to a visitor is sent by a person.
Read more in: Sub-processors · Technical and organisational measures · All facts at a glance
Frequently asked questions
The AI chatbot answers visitors itself. The copilot works for your team: it drafts replies, summarises and reads the mood — nothing is sent until an agent wants it to be.
No. The draft sits above the input field. The agent accepts it with one click, adjusts it in the input field or dismisses it.
From the conversation history so far and from your knowledge base. The articles it relies on are listed on the draft — visible to your team only.
Yes. It polishes a draft from the input field. In the desktop app you can choose a tone for this; the browser dashboard does not offer that choice yet.
The copilot requires the account's AI features, including the AI chatbot. Whether the bot itself answers visitors is a separate setting.
Goes well with
Last updated: 23 September 2026
Give your team a colleague who has read everything
Try the copilot on your own conversations and articles.