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What we build, think
and have learned.
The workflow builder: automation as a graph
How workflows in SilentChat are structured, what is checked before saving, and why we replaced the first list-based version after a month.
Intercom alternative from Germany: SilentChat compared
Intercom or SilentChat? Pricing model, AI costs, channels and hosting, fact by fact — with a worked example and sources, as of 21 September 2026.
Userlike alternative (now Lime Connect): SilentChat compared
Lime Connect (formerly Userlike) and SilentChat, fact by fact: pricing, AI, channels and hosting — with sources, as of 16 September 2026.
Switching from Intercom to SilentChat: step by step
There is no automatic import from Intercom. Switching is still manageable: create an account, bring over your knowledge, embed the widget, invite the team, switch over.
Embeddings: the hidden costs of an AI knowledge base
Every section of your knowledge base and every visitor question needs a vector. Where these embeddings come from, what they cost, and how SilentChat avoids needless recomputation.
The workflow builder: automation as a graph
How workflows in SilentChat are structured, what is checked before saving, and why we replaced the first list-based version after a month.
Schrems II, the CLOUD Act and where SilentChat processes your data
What the Schrems II ruling and the CLOUD Act mean for chat tools, which providers SilentChat uses to process data — and what changed before launch.
Over 200 migrations: what we learned about database changes
Migrations that run on every deploy must know whether they already took effect. Five lessons from six months — and why “success” in the log doesn't mean “it worked”.
How SilentChat keeps tenants apart — including in the AI
Every customer row carries a tenant ID, every query filters on it, including the AI's vector search. How it is built, how we test it, and what we found along the way.
Soft launch: registration limit and waitlist
How SilentChat controls new sign-ups with a limit, how the waitlist works, and why an invitation doesn't reserve a seat.
GDPR Checklist for Live Chat & Support Tools
Before you roll out a chat or helpdesk tool: 6 areas to tick off — built for support software, with a focus on hosting location, US access, DPA and security measures.
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