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What we build, think
and have learned.
The workflow builder: automation as a graph
How workflows in SilentChat are structured, what is checked before saving, and why we replaced the first list-based version after a month.
Setting up SilentChat: live chat on your website in four steps
Create an account, read your website, paste the snippet, try the test chat: how setup works, with screenshots from the product and measured times.
Is tawk.to GDPR-compliant? What the vendor states — and what you have to handle yourself
By its own account, tawk.to processes everything in the US, is certified under the Data Privacy Framework and offers a DPA. What that means for your website.
Chatbot on your website: what goes into the privacy policy?
What Art. 13 GDPR requires for a chat, what AI answers add — and a template for SilentChat to adapt.
Embedding a live chat in WordPress the GDPR-compliant way — step by step
Install the plugin or paste the snippet, switch on consent, configure your consent tool, update your privacy policy: how a chat gets onto your WordPress site in a privacy-friendly way.
What does an AI chatbot really cost? Our own numbers
An AI answer costs us about a hundredth of a cent in compute. Why chatbots still don't cost next to nothing — and what to watch for when comparing prices.
Intercom alternative from Germany: SilentChat compared
Intercom or SilentChat? Pricing model, AI costs, channels and hosting, fact by fact — with a worked example and sources, as of 21 September 2026.
Userlike alternative (now Lime Connect): SilentChat compared
Lime Connect (formerly Userlike) and SilentChat, fact by fact: pricing, AI, channels and hosting — with sources, as of 16 September 2026.
Switching from Intercom to SilentChat: step by step
There is no automatic import from Intercom. Switching is still manageable: create an account, bring over your knowledge, embed the widget, invite the team, switch over.
Embeddings: the hidden costs of an AI knowledge base
Every section of your knowledge base and every visitor question needs a vector. Where these embeddings come from, what they cost, and how SilentChat avoids needless recomputation.
The workflow builder: automation as a graph
How workflows in SilentChat are structured, what is checked before saving, and why we replaced the first list-based version after a month.
Schrems II, the CLOUD Act and where SilentChat processes your data
What the Schrems II ruling and the CLOUD Act mean for chat tools, which providers SilentChat uses to process data — and what changed before launch.
Over 200 migrations: what we learned about database changes
Migrations that run on every deploy must know whether they already took effect. Five lessons from six months — and why “success” in the log doesn't mean “it worked”.
GDPR Checklist for Live Chat & Support Tools
Before you roll out a chat or helpdesk tool: 6 areas to tick off — built for support software, with a focus on hosting location, US access, DPA and security measures.
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