BLOG
What we build, think
and have learned.
Intercom alternative from Germany: SilentChat compared
Intercom or SilentChat? Pricing model, AI costs, channels and hosting, fact by fact — with a worked example and sources, as of 21 September 2026.
Userlike alternative (now Lime Connect): SilentChat compared
Lime Connect (formerly Userlike) and SilentChat, fact by fact: pricing, AI, channels and hosting — with sources, as of 16 September 2026.
Switching from Intercom to SilentChat: step by step
There is no automatic import from Intercom. Switching is still manageable: create an account, bring over your knowledge, embed the widget, invite the team, switch over.
GDPR Checklist for Live Chat & Support Tools
Before you roll out a chat or helpdesk tool: 6 areas to tick off — built for support software, with a focus on hosting location, US access, DPA and security measures.
NEWSLETTER
Once a month. No spam.
What we built, what we learned, what's coming.
Double opt-in · GDPR-compliant · Cancel anytime