ABOUT

We build the tool we wished we had.

Founded in Donaueschingen in 2018 — by a single developer who spent his previous jobs fighting US tools that treat GDPR as a clause, not as architecture.

OUR MISSION

Fast

Real-time answers — the bot handles routine, humans do the rest.

Honest

Clear pricing, no lock-in, your data exportable anytime.

Private

Hosted in Germany, GDPR by design, no US providers for chat data.

Customer support should be fast, honest, and private — even with AI in the mix.

We believe end customers shouldn't have to choose between GDPR and good UX. That teams shouldn't have to choose between AI and trust. And that a German tool doesn't have to look like a federal data center.

Our standard: every feature we ship has to feel good even when you know what's happening under the hood.

100%

Hosted in Germany

AES-256

Encryption

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TEAM

The people behind it.

Small, focused, hands-on. Here's who builds SilentChat day in, day out.

Marc Wagner

Founder · CEO

Ex-SAP engineer. Building SilentChat as the tool he wished every support stack had.

Simona Petrov

Engineering Lead

Holds backend, realtime, and the data model together — and keeps everything truly silent.

Alessica Cervellino

Customer Success

First point of contact for our customers — from onboarding through escalation.

TIMELINE

Where we come from.

2018
Forge12 Interactive GmbH founded.
Started as an agency in Donaueschingen — web, shops, integrations.
2022
First in-house plugins & tools.
Reusable building blocks emerge from client projects — and we run them ourselves.
2025
SilentShield released.
Our GDPR / compliance tooling goes live at silentshield.io.
2026
SilentChat released.
Live chat, AI bot, and knowledge base as a stand-alone SaaS product.

WHAT MATTERS TO US

Four principles.

Privacy first, marketing second

We don't ship features we wouldn't subject ourselves to.

No lock-in

Data export anytime, complete, documented. Standard formats, no proprietary tricks.

Realtime > batch

Seconds, not minutes. Whoever waits drops out of context.

Open roadmap

What we ship in 6 weeks is public. Customers vote.

READY?

Live in five minutes.
No credit card.

Create your account, copy the widget snippet, answer your first conversation. That simple.

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