Voice messages: if they'd rather talk, they talk
A long part number, a tangled question, one hand on the parcel: sometimes speaking is faster than typing. Your team listens and reads along.
Included from Professional
In short
With voice messages, a visitor records a message of up to two minutes in the chat window instead of typing. Your team hears the recording in the inbox and reads the transcript at the same time. Speech recognition runs in a dedicated service on SilentChat's own servers — the recording is not passed to any third-party speech service.
From recording to transcript
Visitor records
One button in the chat window, up to two minutes.
Speech recognition transcribes
In a dedicated service on our servers, not with a third-party speech service.
Your team listens and reads
Player and transcript sit side by side in the conversation.
What it takes off your team's plate
Asking again because of typos
Part numbers, names, addresses — spoken, and written out in the transcript.
Listening in an open-plan office
The transcript is usually enough; the recording is there when tone matters.
Typing long replies
Your team can dictate too: what they say lands as text in the input field, to be checked and sent as usual.
Data protection and voice messages
Speech recognition runs in a dedicated service on SilentChat's servers in Germany. The recording is not passed to any third-party speech service or any US provider.
The recording is stored as an attachment to the conversation and deleted along with it according to your data retention rules.
Read more in: Sub-processors · Technical and organisational measures · All facts at a glance
Frequently asked questions
Up to two minutes. After that, the chat window stops recording on its own; the visitor can record another one.
In a dedicated service on SilentChat's servers in Germany. No third-party speech service receives the recording.
Your team can dictate: speech becomes text in the input field and goes out as a normal message once checked. SilentChat does not send voice messages to visitors.
As long as the conversation it belongs to. You decide when conversations are deleted in the data retention settings.
Voice minutes per month depend on the plan; the pricing page lists them for each plan.
Goes well with
Last updated: 23 September 2026
Let your visitors simply talk
Switch on voice messages in the widget and hear the first question in your inbox.