Resolution Rate Dashboard
Last updated: September 9, 2026
AI → Resolution Analytics
Overview
| Metric | Description |
|---|---|
| Total Conversations | All AI-involved conversations |
| AI Resolved | Resolved by the bot independently |
| Handoffs | Handed over to an agent |
| Abandoned | Abandoned by the visitor |
| Resolution Rate | AI Resolved / Total × 100% |
| Avg Bot Messages | Average bot messages per conversation |
| Total Tokens | Total token consumption |
Daily Breakdown
Under "Daily", you see the daily distribution of outcomes (Resolved/Handoff/Abandoned) as a time series.
Handoff Reasons
Under "Handoff Reasons", you see why handoffs happen — sorted by frequency. This way, you identify the biggest improvement potentials.