SilentChat

RICE Scoring

Last updated: September 9, 2026

The RICE score automatically prioritizes feature requests based on objective criteria.

Formula

RICE = (Reach × Impact) / Effort

FactorDescriptionSource
ReachHow many customers are affectedVote-Count + Link-Count (automatically)
ImpactHow big the effectManually rated (1–10)
EffortHow much effortManually rated (1–10)

Make an assessment

Product → Board → Item → "Edit"

  • Impact Score (1–10): 1 = minimal, 10 = game-changer
  • Effort Score (1–10): 1 = trivial, 10 = months of work

Automatic recalculation

The RICE score is automatically recalculated with every change — when votes change, links are added, or impact/effort is adjusted.

Interpretation

RICE ScoreMeaning
50+High priority
20–49Put on the roadmap
5–19Keep in the backlog
< 5Low priority
RICE Scoring — Help Center — SilentChat | SilentChat