SilentChat

Create segments

Last updated: September 9, 2026

Overview

Segments dynamically group Visitors based on attributes and behavior. A Visitor belongs to a segment if they meet all defined conditions.

Create a Segment

Settings → Segments → "New Segment"

Fields:

  • Name — e.g. "VIP Customers", "Inactive Visitors"
  • Description — Optional description
  • Color — Color selection from 10 preset colors for visual distinction
  • Active — Active segments are evaluated, inactive ones are not
  • Conditions — Rules that Visitors must meet (see Segment Conditions)

Edit a Segment

Click the pencil button on the Segment card → Edit dialog with all fields and the Condition Builder.

Delete a Segment

Click the trash button on the Segment card → Confirmation dialog.

Detail View

Click on a Segment card to open the detail dialog:

  • All segment info and conditions
  • Members list — paginated list of all Visitors who meet the conditions
  • "Load more" for pagination

Preview

In the Create/Edit dialog, the "Preview" button shows the number of matches before you save. This allows you to test conditions.

Update Member Count

The displayed member count is a cache. Click the refresh button on the card to recalculate it.

Create segments — Help Center — SilentChat | SilentChat