Question types

Each survey consists of one or more questions. There are five question types available.

Scale

A numerical scale from Min to Max with optional labels at the ends.

Configuration:

{
  "min": 0,
  "max": 10,
  "min_label": "Very unlikely",
  "max_label": "Very likely"
}

Usage: NPS questions, satisfaction scales, ratings from 1–10.

Answer: Numeric value (value_numeric)

Predefined answer options — one or more selectable.

Configuration:

{
  "options": ["Email support", "Chat support", "Phone support", "Self-service"],
  "allow_multiple": false
}

Usage: Preferences, categorization, feedback categories.

Answer: Selected option(s) (value_choice, comma-separated for multi-select)

An open text field for detailed answers.

Configuration:

{}

No special configuration required.

Usage: "What can we improve?", "Other comments"

Answer: Free text (value_text)

A star rating from 1 to Max.

Configuration:

{
  "max": 5
}

Usage: Quick satisfaction rating, product ratings.

Answer: Numeric value (value_numeric)

A simple yes/no question.

Configuration:

{}

Usage: "Was this chat helpful?", "Did you find what you were looking for?"

Answer: Boolean (value_bool)

For each question type, you can additionally configure:

Setting	Description
Label	The question text (max. 500 characters)
Required	Mandatory question yes/no (Default: yes)
Sort Order	Order of questions (lower number = higher up)