Set up customer portal
Settings → Customer Portal
The portal is the self-service page for your customers: they create support tickets there, track their status, and read help articles — without access to your dashboard.
Enable
The Portal enabled switch decides whether the address responds at all. If it is off, every call goes nowhere.
The address
Your portal address is displayed at the top and can be copied with one click. It has the form
<your-identifier>.portal.silentchat.de
The subdomain is automatically generated from the company name. It cannot be changed here — the support team is responsible for this. The reason: the address is in sent emails and in your customers' bookmarks; a change without notice would break both.
Design
- Portal title — the heading that your customers see
- Portal logo URL — link to an image file
Both are optional. Without entries, the portal displays a neutral default title.
Visible sections
Two sections can be enabled or disabled individually:
| Section | Content |
|---|---|
| Help Center | Your knowledge base for self-service reading. |
| Tickets | Customers create and track support tickets. |
At least one must remain active. A portal without content would be an empty page with your logo — if you don't want the portal at all, disable it completely at the top.
Before sharing
Call up the address yourself, preferably in a private window. What you see there, your customers see — with the difference that they don't know what it should look like.