Ticket system
Last updated: September 9, 2026
Tickets are structured tasks that arise from conversations or are created independently.
Create a Ticket
Tickets → "New Ticket"
| Field | Description |
|---|---|
| Subject | Short description |
| Description | Details |
| Priority | Low, Normal, High, Urgent |
| Assigned to | Agent (optional) |
| Due date | Deadline (optional) |
| Conversation | Linked conversation (optional) |
| Tags | Categorization |
Status Workflow
| Status | Meaning |
|---|---|
| Open | Newly created, not yet processed |
| In Progress | In progress |
| Resolved | Resolved |
| Closed | Closed |
Tickets & Conversations
A ticket can be linked to a conversation. This way, agents see the chat context directly in the ticket. Tickets can also be linked to Feature Requests (see Product Suite).