Tickets & Conversations

Create a ticket from a conversation

If a conversation requires follow-up, create a ticket:

1. Open the conversation
2. Click "Create Ticket"
3. Subject and details are pre-filled
4. The conversation is automatically linked

Use the link

In the ticket, you will see the link to the conversation — click on it to read the chat history. In the conversation, you will see the linked ticket.

Product link

Tickets can also be linked with Feature Requests to track customer wishes. See Link Feature Requests.