Incoming Email
Last updated: September 9, 2026
Incoming emails can automatically appear as Conversations in SilentChat.
How it works
- Configure a webhook/forward with your email provider that forwards incoming emails to SilentChat
- SilentChat receives the email via the inbound email endpoint
- A new Conversation is created (or an existing one continued)
- The sender is recognized/created as a Visitor
Configuration
The SMTP settings for outgoing emails are configured under Administration → SMTP (Super-Admin). Incoming emails are received via the webhook endpoint.