Comments
Last updated: September 9, 2026
Comments enable discussions under feature requests — for follow-up questions, additional context, or implementation ideas.
Write a comment
- Feedback → Requests → Open request
- Scroll to the Comment section
- Write your comment
- Click "Send comment"
Visibility
| Role | Read comments | Write comments | Delete comments |
|---|---|---|---|
| Owner / Admin | ✓ | ✓ | ✓ |
| Manager | ✓ | ✓ | ✓ |
| Agent | ✓ | ✓ | — |
| Lite Seat | ✓ | — | — |
Comment counter
Each feature request shows the number of comments in the overview list. This way, you can see at a glance which requests are actively discussed.
Delete comments
Admins and managers can delete comments (e.g., for inappropriate content or duplicates). The comment counter is automatically updated.
Use cases
- Provide context: "Customer X also mentioned this in the chat on 15.03."
- Clarify questions: "Do you mean Feature A or Feature B?"
- Implementation hints: "We could solve this with the existing API."
- Justify rejection: "We decided against it because..."