Agent Performance
Last updated: September 9, 2026
Analytics → Agent Performance
Metrics per Agent
| Metric | Description |
|---|---|
| Conversations | Number of conversations handled |
| Messages | Number of messages sent |
| Avg. Response Time | Average time to respond |
| Avg. Rating | Average customer rating |
| Resolution Rate | Percentage of closed conversations |
Comparison
Agent performance can be compared over time periods to identify trends.