Dashboard Analytics
Last updated: September 9, 2026
The Analytics Dashboard provides an overview of your support performance.
Overview KPIs
| KPI | Description |
|---|---|
| Open Conversations | Currently unprocessed chats |
| Assigned Conversations | Chats in progress |
| Average Response Time | Time until first agent response |
| Conversations today | New conversations on the current day |
| Resolution Rate | Share of AI-resolved conversations |
Time Period
All metrics can be filtered by time period (Today, 7 Days, 30 Days, Custom).
CSV Export
Analytics data can be exported as CSV for external analysis in Excel, Google Sheets, or BI tools.