Visitor Analytics
Last updated: September 9, 2026
Analytics → Visitors
Metrics
| Metric | Description |
|---|---|
| Active Sessions | Currently active visitors |
| Sessions per Day | Time course of visitor numbers |
| Device Distribution | Desktop vs. Mobile vs. Tablet |
| Browser | Chrome, Firefox, Safari, etc. |
| Operating System | Windows, macOS, iOS, Android |
| Countries | Top countries by number of visitors |
| Languages | Preferred browser languages |
Heatmap
The heatmap shows at what times of the day and days of the week the most visitors are active. Use this to optimize your business hours and agent staffing.