Conversations & Inbox
11 articles
Manage conversationsStatus, assignment, priorities, tags, and filters.Send messagesText messages, file uploads and typing indicator.Assign and transfer conversationsManual and automatic assignment, transfer between agents.Bulk actionsClose or assign multiple conversations at once.Merge conversationsWhen and how conversations are merged.Internal notesNotes for the team, not visible to visitors.RatingsConfigure and evaluate post-chat feedback.Offline messages — the inboxWhere messages go when visitors leave them while no one is online — and why some are marked as "No Recipient".Team-ChatDirektnachrichten und Gruppen im Team: Dateien, Erwähnungen, Bezug auf ein Kundengespräch und wer was sehen kann.How do I export all conversations?CSV from inbox for reports, or full GDPR-compliant ZIP export with messages + attachments + audit log + signed manifest file.How do I export all conversations?CSV from inbox for reports, or full GDPR-compliant ZIP with messages + attachments + audit log + signed manifest.