Send messages

Text Messages

1. Open a conversation in the inbox
2. Type your message in the input field at the bottom
3. Press Enter or the Send button

Canned Responses

For frequent answers, you can use Canned Responses:

1. Type / followed by the shortcode (e.g., /gruß)
2. The text module is automatically inserted
3. You can still adjust the text before sending

Manage text modules: Settings → Canned Responses

File Uploads

If file uploads are enabled:

1. Click on the attachment icon (paperclip)
2. Select a file
3. The file is uploaded and sent as a message

Typing Indicator

If "Typing Preview" is activated in the widget, visitors see that an agent is typing. Similarly, agents see when the visitor is typing.

Message Types

Read Receipts

Agents see when the visitor read the last message (read timestamp). This helps to estimate whether the visitor is still active in the chat.