Bulk actions

For efficient work, you can apply actions to multiple conversations at the same time.

Bulk Close

1. Select multiple conversations in the inbox (checkboxes)
2. Click on "Bulk Close"
3. All selected conversations will be closed

Permission: Owner, Admin, Manager

Bulk Assign

1. Select multiple conversations
2. Click on "Bulk Assign"
3. Select the target agent
4. All selected conversations will be assigned

Permission: Owner, Admin, Manager

Use Cases

• End of Shift: Assign all open conversations to a colleague
• Cleanup: Close old, inactive conversations
• Redistribution: Redistribute conversations of an agent in case of absence