Ratings
Last updated: September 16, 2026
After closing a conversation, the visitor can submit a rating. This helps you measure the quality of your support.
Enable Ratings
The rating feature is enabled by default in the widget. After closing a conversation, a rating dialog is shown to the visitor.
Rating Scale
Visitors can submit a rating from 1 to 5:
| Value | Meaning |
|---|---|
| 1 | Very bad |
| 2 | Bad |
| 3 | Neutral |
| 4 | Good |
| 5 | Very good |
Optionally, the visitor can leave a comment.
Evaluate Ratings
Per Conversation
Open a closed conversation — the rating is displayed in the header.
Analytics
Under Analytics, you can see:
- Average rating (overall and per period)
- Rating distribution (number of 1s, 2s, etc.)
- Per Agent: Average rating per agent
Ratings vs. Surveys
| Feature | Ratings | Surveys |
|---|---|---|
| When | After chat end (automatically) | Configurable (manually, after event) |
| Scope | 1 question (1–5 + comment) | Any number of questions |
| Goal | Quick satisfaction measurement | Detailed feedback |
For more detailed feedback, use Surveys & Polls.