Set up Knowledge Base

The Knowledge Base (KB) is a collection of help articles that serves two purposes:

1. Self-service for visitors: Publicly accessible articles that visitors can find themselves
2. Knowledge source for the AI chatbot: The AI bot uses KB articles as context for its answers (RAG)

Getting Started

1. Create Categories

Organize your articles into categories:

1. Knowledge Base → Categories → "Create Category"
2. Assign a Name (e.g., "Frequently Asked Questions", "Getting Started", "Troubleshooting")
3. Optional: Icon, Description, Parent Category for nesting

2. Write Articles

1. Knowledge Base → Articles → "New Article"
2. Select a Category
3. Write the Content (Markdown is supported)
4. Set the Status to "Published" when the article is ready

3. AI Indexing

Published articles are automatically indexed for the AI chatbot. The bot can then answer visitor questions based on your articles.

To trigger indexing manually: Knowledge Base → "Reindex"

Recommended Structure

Next Steps

• Write & publish articles
• Snippets for quick answers
• Web crawler for automatic import