Team & Roles
6 articles
Manage team membersInvite members, change roles, and remove from the team.Roles & PermissionsSystem roles, permission matrix and custom roles.Lightweight SeatsRead-Only Seats for Manager, Stakeholder and QA.DepartmentsCreate departments, assign members, and use for routing.Availability statusOnline, Offline and Busy — Impact on Routing and WidgetYour profile — name, language, and visibility in chatWhat you can change under "Profile," why the email address is fixed, and when visitors see your first name.