Manage team members
Last updated: September 9, 2026
View members
Under Settings → Team, you can see all members of your tenant:
| Column | Description |
|---|---|
| Name | First and last name |
| Email address | |
| Role | Assigned role (Admin, Manager, Agent, etc.) |
| Seat type | Full or Lite |
| Status | Active or Suspended |
| Joined | Date of joining |
Invite member
- Team → "Invite member"
- Enter email address
- Select role
- "Send invitation"
The member receives an email with an invitation link. The link is time-limited.
Permission: Owner, Admin, Manager
Manage invitations
Open invitations can be viewed and revoked under Team → Invitations.
Change role
- Team → Member → "Change role"
- Select new role
- Confirm
Restriction: The role of the tenant owner cannot be changed.
Remove member
- Team → Member → "Remove"
- Confirm
Restriction: The tenant owner cannot be removed. Open conversations of the removed member are set back to the status "Open".
Suspend member
Instead of removing a member, you can suspend them (status: Suspended). The member can no longer log in, but their data is retained.