AI Chatbot
17 articles
Enable AI ChatbotTurn on AI chatbot and perform basic setup.System prompt & personaDefine the personality and instructions for the AI bot.Welcome message & fallbackFirst bot message and behavior when the bot doesn't know what to doKnowledge Base IntegrationHow the bot uses your KB articles as a knowledge source.Handoff rulesWhen and why the bot hands over to a human agent.Token limits & budgetUnderstand monthly limit, daily limit, and token usage.Per-Widget AI OverridesCustomize AI behavior per widget.Test AITest AI responses in the dashboard without real conversations.AI prompts with templatesCombine system prompts, instructions, and messages from curated templates including placeholders.Tune KB hit quality (Confidence Threshold)Why the bot finds nothing despite a full knowledge base and how to adjust the hit threshold.Auto-translation — Multilingual conversationsVisitor writes in French, agent reads in German — original always accessible. Activation per conversation, token usage above the normal AI monthly budget.Guided links — the AI refers to the appropriate pageA curated catalog of keywords and addresses. The output filter removes anything not listed.Was bedeutet „über Reservemodell“ an einer Bot-Antwort?Fällt das KI-Modell kurz aus, antwortet ein Reservemodell — Ihr Besucher bekommt trotzdem eine Antwort. So lesen Sie den Hinweis im Postfach.What does “via reserve model” on a bot reply mean?If the AI model is briefly unavailable, a reserve model answers — your visitor still gets a reply. How to read the label in the inbox.Wie kam diese Antwort zustande? Die Spur einer Bot-Antwort lesenZu jeder Antwort Ihres KI-Bots können Sie nachsehen, was gesucht wurde, welche Artikel dazu passten und warum der Bot so geantwortet hat.How did this answer come about? Reading the trace of a bot replyFor every reply from your AI bot you can see what was searched, which articles matched and why the bot answered the way it did.What does Auto-Handoff at low Confidence mean?Bot hands over to a human at Confidence < 0.7 — with full context, no repetition. Threshold + offline fallback configurable.