Welcome message & fallback
Last updated: September 9, 2026
Welcome Message
The Welcome Message is displayed when a visitor opens the chat and the AI bot is active. It can differ from the widget welcome message.
Settings → AI Chatbot → Welcome Message
Examples:
- "Hello! I am the AI assistant of [Company]. How can I help you?"
- "Welcome! Ask me your question — I will search our knowledge base for you."
Tip: Set expectations — make it clear that it is a bot and that a human agent can take over.
Fallback Message
The Fallback Message is sent when the bot cannot respond:
- Token budget exhausted
- AI provider not reachable
- Internal error
Settings → AI Chatbot → Fallback Message
Examples:
- "Sorry, I can't respond right now. An agent will contact you shortly."
- "I couldn't find a suitable answer. Let me bring in a colleague."
Temperature
The Temperature controls the creativity of the bot:
| Value | Behavior |
|---|---|
| 0.0–0.3 | Very focused, predictable. Good for facts and technical answers. |
| 0.4–0.7 | Balanced (Default: 0.7). Good mix of precision and naturalness. |
| 0.8–1.5 | Creative, varied. Good for marketing or creative texts. |
Recommendation: For support bots, 0.3–0.5 is optimal.
Max Tokens per Answer
Limits the length of the bot's response (Default: 500 Tokens ≈ 375 words).
- Shorter Answers (200–300): For quick support, FAQ bots
- Longer Answers (500–1000): For technical explanations, instructions
- Maximum: 4096 Tokens