Per-Widget AI Overrides
Last updated: September 9, 2026
By default, all widgets use the same AI configuration of the tenant. With Per-Widget Overrides, you can customize the AI settings for individual widgets.
Use Cases
- Sales Widget with a different system prompt than the support widget
- Technical Widget with a higher temperature for more detailed answers
- Landing Page Widget with its own welcome text
- Widget without AI: Disable AI for specific widgets
Configure Override
- Settings → Widgets → [Widget] → AI
- Here you can override fields:
| Field | Override possible? |
|---|---|
| AI enabled/disabled | Yes (can disable AI for this widget) |
| System Prompt | Yes |
| Custom Instructions | Yes |
| Welcome Message | Yes |
| Fallback Message | Yes |
| Temperature | Yes |
| Max Tokens | Yes |
| Use Knowledge Base | Yes |
| Confidence Threshold | Yes |
| Handoff enabled | Yes |
| Handoff Keywords | Yes |
| Handoff after X Turns | Yes |
| Low-Confidence Handoff | Yes |
Inheritance Logic
- Unset fields: Use the tenant default
- Set fields: Override the tenant default for this widget
- AI disabled (Widget): AI is off for this widget, even if the tenant has AI enabled
- AI disabled (Tenant): Widget override cannot enable AI if the tenant has it disabled
Remove Override
Under Widgets → [Widget] → AI → "Remove Override", you reset the widget to the tenant defaults.