Dashboard overview

Last updated: September 9, 2026

After logging in, you will see the SilentChat Dashboard — your central hub for all support activities.

Main Areas

Inbox

The Inbox displays all open and assigned conversations. This is where agents spend most of their time.

Open: New conversations that have not yet been assigned to an agent
Assigned: Conversations assigned to you or your team
Closed: Completed conversations

Dashboard / Analytics

Overview of KPIs: open conversations, average response time, agent performance, visitor statistics.

Visitors

List of all website visitors with session details, device information, and chat history.

Contacts

CRM-like contact management with email, phone, company, and tags.

Knowledge Base

Manage articles and categories that are used both publicly and by the AI bot.

Tickets

Ticket overview with status, priority, and assignment.

Settings

Configuration for widget, team, roles, AI, workflows, billing, and more.

Status Indicators

Online/Offline Badge: Shows your current availability status
Unread Counter: Number of unread messages in the inbox
Notifications Bell: System notifications (new conversations, assignments, etc.)

Keyboard Shortcuts

Most actions are accessible via the sidebar navigation. Use the search function (magnifying glass icon) for quick access to conversations, visitors, or articles.