Understand feature limits
Last updated: September 16, 2026
Overview
Each plan has defined limits for various resources. You can view the current usage on the Usage Page.
Usage Page
Billing → Usage
The page shows four metrics with progress bars:
| Metric | Description |
|---|---|
| Chats (Monthly) | Number of active conversations in the current month |
| API Calls | API calls in the current month |
| AI Tokens | Consumed AI tokens (IONOS) in the current month |
| Storage | Used storage for file uploads (in MB) |
Color Codes
- Green — Under 70% of the limit
- Yellow — 70-90% of the limit
- Red — Over 90% of the limit
Unlimited Plans
For plans with unlimited resources (e.g., Enterprise), "∞" is displayed and no progress bar.
Plan Limits
| Resource | Description |
|---|---|
| Agents | Maximum team members |
| Widgets | Maximum chat widgets |
| Domains | Maximum custom domains |
| Chats/Month | Maximum conversations per month |
| API Calls/Month | Maximum API calls |
| AI Tokens/Month | Maximum AI token usage (0 = not available, -1 = unlimited) |
| Storage (MB) | Maximum upload storage |
| History (Days) | How long data is retained |
Limit Reached
When a limit is reached:
- Frontend shows a notice with upgrade link
- Backend blocks the action with error code
ERR_PLAN_LIMIT_REACHED - The usage page shows the red progress bar