Chat widget
18 articles
Create & configure widgetCreate chat widget and customize appearance.Embed widget on your websiteJavaScript snippet and integration in SPAs.Domains & AllowlistingAdd domains and verify via DNS.Pre-Chat FormsCollect visitor information before the chat begins.Business hoursDefine opening hours and control offline behavior — form, hide, or let the AI take over.Quick RepliesConfigure quick reply buttons in the widget.File uploads in the chatEnable file uploads and configure limits.Chat history & transcriptsChat history and automatic transcript emails.Presence-Tracking — See live visitors before the chatShow visitors in the dashboard as soon as they open the chat — legally compliant with consent.Widget JavaScript APIProgrammatically interact with the widget: open, close, set consent, catch events.Configure knowledge source for widgetSet Pro widget to define which knowledge base categories the AI is allowed to use — ideal for multi-brand and B2B/B2C setups.UX & Engagement — Conversion levers in the chat widgetResponse time pill, agent identity, quick action cards, exit intent, persistent chat resumption, inline booking card, and mobile comfort — all switches in the UX & Engagement tab.A/B tests — compare widget variantsRun two widget configurations in parallel, assign visitors using a deterministic picker, compare conversion rates with Wilson 95% confidence, suggest winner once statistics support it.Accessibility in the widget — font and window sizeTwo switches to enlarge the text and expand the chat window. Both off by default.Avatar, name and widget headerWhich name and image appear where — and why there are two avatar fields.Translate widget text to additional languagesTranslate your own widget text into the remaining nine languages using AI — instead of typing it nine times.How do I embed the widget on WordPress?Three ways: our free plugin (easiest), a header/footer plugin such as WPCode, or directly in a child theme. Plus the usual gotchas.How do I embed the widget on WordPress?Three ways: our free plugin (easiest), a header/footer plugin such as WPCode, or directly in a child theme. Plus the usual gotchas.