Quick Replies
Last updated: September 9, 2026
Quick Replies are predefined answer buttons displayed to the visitor in the widget. They speed up the start of the chat and guide visitors to common topics.
Configure Quick Replies
- Settings → Widgets → [Widget]
- Scroll to the "Quick Replies" section
- Add entries:
| Field | Description |
|---|---|
| Label | The text on the button (e.g., "Prices", "Support") |
| Content | The message sent when the button is clicked |
Examples
| Label | Content |
|---|---|
| Prices & Plans | I would like to learn more about your prices and plans. |
| Technical Support | I have a technical problem and need help. |
| Request Demo | I would like to see a demo of your product. |
| Check My Request Status | I want to check the status of my existing request. |
Best Practices
- 3–5 Quick Replies are optimal — too many can overwhelm
- Use short labels (max. 3–4 words)
- Cover most common topics
- Formulate Content so that the AI bot can generate a good answer
- Quick Replies also work without AI — the text is sent as a normal visitor message