File uploads in the chat
Last updated: September 9, 2026
Visitors and agents can exchange files in the chat — for example, screenshots, documents, or logs.
Enable File Uploads
File uploads can be configured on three levels:
1. Global (Super-Admin)
Under Administration → Settings → File Uploads, the Super-Admin can globally enable/disable uploads and set size limits.
2. Per Tenant
Under Tenant Settings, the Tenant-Admin can control uploads for their tenant.
3. Per Widget
In the widget under "Enable File Uploads", the feature can be enabled/disabled per widget.
Size Limits
The maximum file size limit is determined by the plan:
| Plan | Max. File Size |
|---|---|
| Free | 5 MB |
| Growth | 10 MB |
| Professional | 25 MB |
| Enterprise | 50 MB |
Supported File Types
All common file types are supported. MIME type detection is automatic.
Storage
Files are stored in S3-compatible storage (configured by the Super-Admin). Each file gets a unique ID and a secure download link.
File Management
- Files are bound to a Conversation
- Agents can see all files under Conversations → [Conversation] → Attachments
- Files can be deleted (Conversations → File → Delete)
- When tenant data is deleted (GDPR), all files are also removed